Customer service problems, complaints during the buying experience, or negative reviews are your opportunity to win big with your writing clients.
No one wants a negative review. Not you, not your writing clients. They are frustrating and can damage your reputation.
But what if you flip that and embrace them as an opportunity?
Help a client solve that unhappy customer problem, and you’ll endear them to you. And hopefully set yourself up for more work for your business.
That unhappy customer is your opportunity to create a golden egg generating more work and more revenue. And future customers will have a better experience.
Whether you are new to a company or have worked with them a while, you still have an “outsider” view. So if you see negative reviews, you can be their hero and ride in on your white horse to the rescue.
Here’s how to do that…